Social Media Policy

Last updated: 18/02/2025

1. Introduction

ServiceProSEO (“we”, “us”, or “our”) maintains an active presence on social media platforms to engage with our audience, provide updates, and share SEO insights. This Social Media Policy outlines the guidelines for interactions on our official accounts and ensures a respectful and professional online environment.

This policy applies to all users who engage with ServiceProSEO’s social media pages, including but not limited to Facebook, LinkedIn, Instagram, Twitter (X), and YouTube.

2. Purpose of Our Social Media Accounts

Our social media platforms serve to:

Share SEO-related insights, news, and updates about our services.
Provide industry knowledge and best practices.
Engage with clients and answer general inquiries.
Promote discussions on relevant topics in digital marketing and SEO.

3. Acceptable Use Guidelines

To maintain a positive and professional space, users interacting with our social media accounts must:

Be respectful and constructive in discussions.
Avoid using offensive, defamatory, or discriminatory language.
Not post misleading, false, or unverified information.
Refrain from spamming, advertising, or promoting third-party services.
Not engage in harassment, threats, or any other disruptive behaviour.

4. Handling Customer Inquiries on Social Media

While we welcome general questions, social media is not the primary channel for customer support. Clients requiring assistance with their SEO services should contact us directly via:
Email: hello@serviceproseo.co.uk
Phone: 01425 517001

For privacy reasons, we do not discuss confidential client details publicly on social media.

5. Moderation and Content Removal

ServiceProSEO reserves the right to:

Remove any content that violates this policy.
Restrict or block users who repeatedly breach the guidelines.
Report serious violations to platform administrators or legal authorities if necessary.

6. Third-Party Links and Endorsements

Our social media posts may contain links to external websites, articles, or tools. These links are provided for informational purposes only, and ServiceProSEO does not endorse or take responsibility for third-party content.

Additionally, comments, shares, or tags from third-party users do not imply endorsement by ServiceProSEO.

7. Privacy and Data Protection

ServiceProSEO adheres to UK GDPR and Data Protection Act 2018 regulations. Users should avoid sharing personal or sensitive information in public comments. Any data shared via direct messages or private communications will be handled in accordance with our [Privacy Policy].

8. Changes to This Social Media Policy

We may update this policy from time to time to reflect changes in our social media engagement practices. Users are encouraged to review this policy periodically.

9. Contact Us

For any concerns regarding this Social Media Policy, please reach out to us at:

ServiceProSEO
Email: hello@serviceproseo.co.uk
Phone: 01425 517001
Website: https://serviceproseo.co.uk
Address: 21 Pinewood Rd, Hordle, Lymington SO41 0GN